Getting in touch
A safe, confidential first step
Enquiries and appointments
If you’re considering therapy, you’re very welcome to get in touch. Reaching out can feel like a vulnerable first step, especially if you’re not yet sure where to begin. You don’t need to explain everything all at once. A simple email is enough to start the conversation
For all enquiries and initial appointment requests, please email hello@donaldvaneupen.com.
I typically respond within 2-3 business days. All enquiries are treated with care and confidentiality.
Availability and locations across Brisbane
Appointments are currently available Monday to Thursday, with sessions offered:
in person in Chermside
in person in Morningside
online via telehealth
This offers some flexibility in finding a setting that feels comfortable, practical and accessible for you.
Session Options & Fees
Starting January 2026, my session fees will be:
Standard session (50 minutes): $260 AUD
Extended session (80 minutes): $390 AUD.
Rebates
Medicare: Rebates may be available with a referral from your GP under a Mental Health Care Plan.
Private Health Insurance: Rebates may apply depending on your level of cover.
WorkCover: Funding may be available for approved work-related psychological injuries.
DVA: Funding may be available for eligible veterans and veteran family members.
Please note that my email is not monitored outside business hours and should not be used for urgent or high-risk matters. If you are in crisis or feel unsafe, please call 000 or refer to the 24/7 support services listed below for immediate help.
If you’re in crisis
If you’re in immediate danger, please call 000 and ask for an ambulance. If you can’t speak or need to get to safety, please go directly to your nearest hospital Emergency Department - they’re open 24/7.
My intention is to offer a steady, reliable space where you can bring whatever feels most difficult, knowing it will be met with care. While I hold that commitment seriously, I’m not able to offer crisis or after-hours support.
If you ever feel unsafe, at risk, or in need of immediate support, the following services can help confidentially and often right away:
24/7 Mental Health (Crisis) Support
Lifeline
Call 13 11 14, chat or text 0477 13 11 14
Australia’s national 24/7 crisis line. Trained crisis supporters will listen without judgement and help you stay safe.
Suicide Call Back Service
Call 1300 659 467
Free, 24/7 phone and online counselling for individuals at risk of suicide, those supporting them, and anyone grieving a loss to suicide.
Beyond Blue
Call 1300 22 4636 or use 24/7 web chat
Round-the-clock support for depression, anxiety, and other mental health concerns. Includes anonymous forums where you can learn from and connect with others who have lived or professional experience, as well as other helpful resources.
Kids Helpline (ages 5–25)
Call 1800 55 1800 or web chat
Free 24/7 confidential counselling for kids and young people, parents, carers and professionals in education from qualified professionals. Also offer a free and confidential peer support community in a private social network called My Circle.
13 YARN
Call 13 92 76
13YARN is Australia’s 24/7 free and confidential national crisis support line for Aboriginal and Torres Strait Islander peoples.
MensLine Australia
Call 1300 78 99 78 or online chat
Free 24/7 support service for men - around difficulties including but not limited to stress, relationship challenges, anger, family violence, suicidal thoughts or emotional distress.
Further community- and region-specific support
Open Arms
Call 1800 011 046
As a specialised, trauma‑informed service founded by Vietnam veterans, Open Arms offers free and confidential 24/7 individual, couple, family, peer, and online support tailored for current and former ADF members and their families.
MATES in Construction, Energy & Mining
Call 1300 642 111
Free 24/7 workplace-based mental health support for FIFO, trades, and energy workers: “It’s OK to talk.”
QLife
Call 1800 184 527 or web chat
Peer support for LGBTQIA+ people across Australia - respectful, anonymous, and affirming.
Queensland Council for LGBTI Health
Call (07) 3017 1777
Counselling, case management and post-crisis care.
Medicare Mental Health Phone Service
Call 1800 595 212
A national triage service that links you to free or low-cost local support.
Open Doors Youth Service (ages 12–24)
Call (07) 3257 7660
Specialist support for LGBTQIA+ young people in SEQ.
Sane
Call 1800 187 263
SANE provides mental health support, counselling, and connection for people living with complex mental health issues.
1300 MH CALL (QLD)
Call 1300 642 255
Queensland’s 24/7 mental health access line. Connects you to your local public mental health team for information, urgent and non-urgent support, and referral pathways.